Laptop showing a dashboard screen of CRM for Intelligence

AI-first CRM built for Intelligence Organizations

C3 AI CRM for Intelligence is the only AI-first CRM built for intelligence agencies. C3 AI CRM delivers industry-specific, AI-enabled capabilities for intelligence organizations and includes both Microsoft Dynamics 365’s and Adobe Experience Cloud’s comprehensive sales, marketing, and customer experience capabilities. Using C3 AI CRM, intelligence professionals leverage AI and advanced machine learning techniques to rapidly explore and understand data across all systems and uncover new insights and recommendations that support improving national security, operational efficiency, and cross-agency collaboration.


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Productivity and efficiency
Logistics across all initiatives and silos
Partner relationships and improve vendor management
National security events

AI CRM for the Digital Age

Traditional CRM applications are systems-of-record with analytic capabilities constrained by limited and often outdated data. C3 AI CRM unifies data from a broad set of enterprise and extraprise sources to create powerful new predictive insights that power intelligence industry solutions.


Infographic of C3 AI CRM Intelligence data architecture
Infographic of C3 AI CRM Intelligence data architecture

AI CRM Capabilities

  • Insider Threat Detection

    Unify all employee activity data and apply AI to flag anomalous and potentially risky behaviors to initiate diligence procedures for insider threats.

  • Homeland Security

    Track and monitor all known threats, use AI to predict events based on activities, and uncover new individual cells using relationship graph analysis.

  • Vendor Management

    Manage performance of all vendors providing products and services, and proactively flag service issues, delays, deteriorating relationships, and engage vendors to remediate so that critical operations remain uninterrupted.

  • Clearance Adjudication

    Streamline security clearance adjudication by programmatically using AI models on unified individual data and activity to assess security risk.

  • Public Request Management

    Manage public requests pursuant to the Freedom of Information Act (FOIA) and streamline responses by intelligent grouping of similar records and AI-driven redaction.

  • Social Media Monitoring

    For key assets and contacts of interest, scan social media sites like Facebook, Twitter, and LinkedIn and flag anomalous user behavior using natural language processing and image detection.

  • Logistics Management

    Integrate data sources across planning and asset lifecycles to improve logistics transparency and collaboration, and leverage AI to proactively identify blockers or unexpected events of covert operations.

  • Investigation Management

    Perform streamlined investigations with all data across all systems, including other agencies, and use AI to pre-identify anomalous activities in order to better prioritize where time is spent.

  • Agent Churn Management

    Monitor agent activities and use AI to identify potential churn risk due to dissatisfaction and proactively intervene to improve chances of retention.

  • Employee Recruiting & Training

    Proactively target new recruiting leads from the general population based on AI-models predicting likelihood to enroll and match them up with the right role and training program.

  • Relationship Intelligence

    Model all relationships across employees, citizens, and persons of interest and identify connections that could pose as risks or opportunities.

  • Applicant Screening

    Streamline applicant screening by programmatically using AI models on unified individual data and activity to assess likelihood to join, security risk, and future potential.

Reinvent your CRM

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