Operations Manager

Redwood City, California, United States · Forward Deployed Engineering · Employment Type: Full-Time

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

We're looking for an Operations Manager to run the operational backbone of our professional services organization while also building and maintaining the technical infrastructure that makes delivery scalable. This is a hybrid role: half of the job is classic services ops (staffing, forecasting, utilization, delivery cadence), and the other half is hands-on technical work building and managing AI agents and the applications that support delivery teams.

This is an internal-facing role — you're building the systems and tooling that make the delivery org run, not sitting embedded with customers. It suits someone who has run operations for a technical organization before, understands why services businesses live and die by staffing and margin discipline, and is also comfortable writing code, configuring agents, and standing up internal tools rather than just spec'ing them out for someone else to build.

Responsibilities:

Run the operating cadence for the services org: staffing plans, forecasting, capacity planning, and actuals reconciliation against budget
Own the resourcing process — matching engineers and consultants to engagements based on skill, availability, and account priority
Track and report on delivery health across the portfolio: signature-to-first-value timelines, pilot-to-production conversion, margin by engagement, and overinvestment/overrun flags
Build and maintain dashboards and reporting that give leadership real-time visibility into where engagements stand
Manage the escalation process for at-risk engagements, coordinating between delivery teams, account leads, and executive sponsors
Own vendor and subcontractor management where services work is augmented externally
Drive planning cycles (quarterly and annual) — operating plans, headcount models, and org-level capacity math
Design, build, and maintain AI agents that automate internal delivery workflows (e.g., status reporting, staffing recommendations, account health scoring, proposal generation)
Manage the lifecycle of internal applications used by the delivery org — from requirements through deployment and ongoing maintenance
Own uptime, reliability, and iteration for any agent or application you build — this isn't a one-time build, it's a maintained product
Partner with engineering to determine what should be built in-house versus adopted from existing platform capabilities
Prototype quickly to validate ideas before committing engineering resources
Act as the connective tissue between delivery leadership, engineering, and finance — translating operational needs into technical requirements and vice versa
Partner with delivery leads to identify where manual, repeatable work can be automated
Support org design and process changes (restructuring, role definition, delivery principle documentation) with data and tooling
Train delivery staff on new tools and agents as they're rolled out

Qualifications:

5+ years in an operations, business operations, or technical program management role within a professional services, consulting, or forward-deployed engineering organization
Bachelor's degree in Business, Finance, or related field of study
Fluency with core ops mechanics: staffing models, utilization tracking, forecasting, and margin analysis
Experience owning a dashboard, reporting tool, or internal application from build through maintenance
Cross-functional communication skills — comfortable presenting to both engineers and executives
Experience in a forward-deployed engineering, solutions engineering, or implementation consulting environment is a plus
Familiarity with services-industry benchmarking (utilization targets, delivery velocity metrics, pilot-to-production conversion) is a plus
Experience with enterprise SaaS platforms, low-code tooling, or workflow automation platforms is a plus
Background in change management or org design work is a plus

Preferred Qualifications:

Direct experience building or configuring AI agents or LLM-based tools (prompt design, tool/function calling, agent orchestration frameworks, MCP or similar protocols)
Data-manipulation skills for building and validating operational reporting
Evaluate and integrate tooling (MCP servers, internal APIs, third-party connectors) to extend what agents can do across the delivery workflow

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

California Base Pay Range

$128,000—$159,000 USD

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

Apply for this role

First Name*

Last Name*

Email*

Phone*

Resume/CV*

Upload a file

Or paste as text

LinkedIn Profile*

How did you hear about C3 AI?*

Where are you currently located?*

What is highest level of education you have completed?*

Are you willing to work onsite from our HQ in Redwood City, CA 5 days/week?*

Do you now or will you in the future need C3 AI to sponsor you for a visa to work in the United States (e.g., H-1B; O-1; TN; E-3)?*

By clicking the “I Accept” button, you confirm that you have read C3 AI’s Applicant & Candidate Privacy Notice [https://c3.ai/c3ai-inc-applicant-and-candidate-privacy-notice] and you provide the specific consents identified below. Except where C3 AI expressly asks for your consent, C3 AI processes your personal data for recruitment on the basis of its legitimate interests and to take steps at your request before any employment relationship, and you are not required to consent to that processing: C3 AI collects your personal data for the purposes of managing C3 AI's recruitment related activities as well as for organizational planning purposes globally. Consequently, C3 AI may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. Some evaluations are assisted by automated tools: C3 AI uses AI-based matching to compare your application against the requirements of the role and, for some roles, an AI-based “Voice AI” tool that records and analyzes a voice screening interview. A member of our team reviews the results and makes the final decision, and no decision is made based solely on automated processing. You may request more information about the logic involved, request a review by a person, and — for voice interviews — decline to be recorded and request a standard interview instead, in each case without any penalty to your application. C3 AI does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, C3 AI has international sites and C3 AI uses resources located throughout the world. C3 AI may from time to time also use third parties to act on C3 AI's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within C3 AI group of companies as well as to third parties acting on C3 AI's behalf, including also transfers to servers and databases outside the country where you provided C3 AI with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area (“EEA”) and in the United States of America; in such cases, the transfer is based on, as applicable, the Standard Contractual Clauses (according to Commission Implementing Decision (EU) 2021/914, and, for transfers from the United Kingdom, the UK International Data Transfer Addendum), the EU-US Data Privacy Framework where applicable, or other GDPR-compliant mechanisms. You may withdraw any consent at any time, and exercise your rights of access, correction, deletion, objection, and (where applicable) your ARCO rights, by contacting C3 Legal at c3legal@c3.ai withdrawing consent will not affect processing carried out before the withdrawal. C3 AI will not retaliate against you for exercising these rights or for declining to consent. Full details of how C3 AI handles your information, how long it is kept, and your rights are set out in our Applicant & Candidate Privacy Notice [https://c3.ai/c3ai-inc-applicant-and-candidate-privacy-notice]. *

I Accept

Do you consent to receiving follow up communication via text message (or SMS message) regarding your application to the phone number you provided? *

If yes, you can always opt-out by replying STOP.

Location*

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

DisabilityStatus

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

VeteranStatus

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in C3 AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race

Gender

We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements.

Opt out of AI-based evaluation