By the C3 AI Editorial Team
Employees in modern, high-paced business environments are under growing pressure to execute revenue-driving activities quickly and precisely to product influential results. The operational processes and procedures they follow become increasingly complex by the day. Traditional automation tools built on rigid, rules-based logic, can’t keep up. C3 AI Agentic Process Automation solves for these challenges by automating complex, end-to-end workflows with intelligent, goal-driven agents that can reason, plan, and act with minimal human input. By understanding business intent expressed in natural language and coordinating across specialized sub-agents, the system transforms how work gets done – turning multi-day tasks into minutes and enabling every employee to operate at their most productive.
The Foundation for Success
Every C3 AI solution is built on the C3 Agentic AI Platform, the result of over 15 years of investment in model-driven architecture. Its agentic orchestration layer enables coordination across task-specific agents, breaking down layered, complex business problems and determining optimal end-to-end solutions for tasks that might typically take someone days or weeks to resolve. For example, a B2B SAAS customer success manager can boost a key account’s health score and update financial forecasts — all before lunch.
Together, the agentic orchestration layer and the C3 Agentic AI Platform create an intelligent, goal-driven automation solution that goes far beyond what is offered by traditional rules-based systems, like robotic process automation (RPA).
Encouraging Ease of Use
To accelerate adoption, C3 AI Agentic Process Automation arrives with pre-built workflow templates designed to execute common use cases in various industries, reducing upfront manual input and jump-starting time-to-value. The application is built for any and every role in an organization, from strategic decision-makers to employees driving daily execution. In conversational language, users describe the problem they’re trying to solve, and the system will build the best workflows to get the job done.
— Ansh Guglani, Senior Product Manager, C3 AI
Our B2B customer success manager might provide inputs like, “I need to look across all my accounts to find those most at risk for churn. I then want to figure out how to improve the health of those accounts to resolve the churn risk.”
Then, C3 AI Agentic Process Automation gathers account-related data from Google Analytics, HubSpot, and Salesforce. After integrating and analyzing the data sources, the system then calls an agent that runs an ML model to estimate customer churn risk, while simultaneously writing a report with recommended actions for restoring the health of critical accounts.
Security in Practice
In any enterprise process, security and auditability are imperative. C3 AI Agentic Process Automation encourages human-in-the-loop review, allowing authors to specify which elements of the workflow require review before proceeding. Role-based access controls ensure each workflow is designed according to the data sources a user is permissioned to see. Knowing that trust is critical to adoption, C3 AI engineered security as a foundational principle, rather than afterthought, so organizations can automate with confidence.
Solve for Complexity
C3 AI Agentic Process Automation applies the efficiency of intelligent agents with the powerful capabilities of the C3 Agentic AI Platform to transform rigid automation processes into intelligent systems designed to drive maximum business impact. With features built for security, transparency, ease of use, and compressed time-to-value, C3 AI Agentic Process Automation allows users to build an enterprise that runs itself.
For a deeper dive on C3 AI Agentic Process Automation, watch our on-demand webinar here.
