Predict and prevent customer churn with targeted product and pricing offers
Key Capabilities
AI-based early warning signals
AI-based early warning signals
- Detect early warning signals of abnormal customer behavior by monitoring customer interaction patterns, payment activity, product usage, and more with machine learning models
- Analyze interpretable machine learning model output with actionable insights to improve client relationships, satisfaction, and customer lifetime value
AI-based customer churn prediction
AI-based customer churn prediction
- Prioritize customer outreach and intervention using a machine learning-driven risk score that predicts the likelihood of client churn
- Improve the detection of portfolio risk with machine learning models that leverage all available internal and external data
- Provide closed-loop feedback to enable AI models to improve over time and identify new patterns
Offer sensitivity and price optimization
Offer sensitivity and price optimization
- Predict customer sensitivity to product and pricing offers and identify impact on customer churn risk using AI
- Create targeted product and pricing offers using AI to optimize profitability and lifetime value by customer
Explainable AI and interpretability
Explainable AI and interpretability
- Analyze explainable AI recommendations that guide proactive and targeted customer intervention
- Leverage easy-to-interpret AI insights to devise targeted customer churn management strategies
360-degree customer view
360-degree customer view
- Unify data from disparate internal and external source systems into a single view of the client’s entire relationship
- Visualize thousands of time-based analytics that model client behavior and expose behavioral patterns
- Observe automatic updates in AI model predictions and changes in behavioral patterns as new data arrive
Scope
C3 AI Customer Churn Management benefits customer success, account management, and sales teams across a broad range of customer churn management challenges.
Use Cases
Customer churn prediction
Customer lifetime view
Price sensitivity and churn risk cohorts
Targeted product and pricing offers
Industries
Financial Services
Manufacturing
Utilities
Telecommunications
Benefits for Application Users
Customer Success Managers
Empower customer success teams to develop targeted customer retention strategies with actionable and automated intelligence, and prioritize efforts with AI-based churn risk and price sensitivity scoring
Customer Operations
Streamline reporting and analysis activities using a unified, federated view of the entire customer relationship, dynamic customer behavior patterns and relevant external data sources
Account Managers
Improve account manager performance with AI-based early warning signals that enable proactive customer outreach and other preventative action
Data and Architecture
